Stadio is frustrating

Hi. The institution reached out to say I am to send outstanding documents for my marks to be resolved, which I have done. No acknowledgement has been given since then. I have called today 4 times only to be transferred to a line that says unavailable and dropped thereafter. The last agent I spoke to advised I need to register for the module, which is not what I was advised, clearly showing that my interactions have not been documented down nor do they have an idea of what is going on. Their customer service agents have shown no remorse or willingness to assist. Instead they have all been in a rush to transfer my call.

The institution has reached out to assist on the query. I have requested they kindly email me my updated academic records but have not yet done so. I have been waiting for over 2 weeks and no one has assisted me with this. Stadio student assistant team needs to do better!

A big thank you to Alanda Khoza at Stadio Complaints department. She called immediately after seeing my review and apologised for my experience thus far. She was in no hurry to end the call and I could tell that she wanted to resolve my issue right away. Within 5 minutes she sent an email with the requested documents and showed remorse yet again on that email too. Stadio needs more people like Alanda. I'll forever be grateful for the help she gave me. Five stars for her!