STADIO Distance Learning & Krugersdorp Campus – I paid in full and they still didn't register me

On the 5th of March, I emailed the deputy registrar with my completed registration forms for the 2026 first semester, along with my full payment and registration fee. I never heard back. I followed up multiple times. Nothing.

I emailed the support desk on the 21st of March. No reply. I tried again on the 25th and again on the 30th. Still nothing. On the 7th of April I opened a support ticket with IT. The next day it was marked as "needs additional attention," but to this day no one has actually rep****. I also rep**** to the original email thread on the 12th of April. AGAIN, no reply.

I tried calling the krugersdorp landline from abroad which costs an arm and a leg already, but no one answers. I reached out to a lady from the Durban office, who had helped me before with a prior issue, She didn't reply either.

The most infuriating part is that STADIO had no trouble receiving my money that I paid. I received statements of account showing I was fully paid up for 2 months and ironically they tell me they have no record of actually registering me for the new year. So I've missed the entire first semester of 2026, at my expense!

I had to get someone in South Africa to call on my behalf, your staff tried to make it sound like it was my fault – saying I should have emailed a specific person for my course. But no one ever told me about this person. Funny how that same person was able to accept my payment just fine.

I'm left with no modules opened, no answers, and a full semester gone. For a distance learning institution, this is a complete failure. Someone needs to start monitoring the support desk and actually taking students seriously. The horrible and disorganised staff and STADIO also need to be held accountable. This is complete mismanagement and incompetence.

At the end of all this no one loses out besides the student. For a pro-distance learning institution, it’s an appalling attempt at trying to manage their distance learning environment. If this is what STADIO call “distance education” the they seriously need to reconsider even offering this service