Poor Student Support – Issue Still Not Resolved

I am very disappointed with the support I have received from STADIO Higher Education.

I have sent several emails requesting assistance with resetting my student email password and accessing the Canvas portal, but I have not received any proper assistance or resolution.

What is frustrating is that I keep receiving emails on my personal email address stating that my issue has been resolved and that my ticket has been closed, when in fact nothing has been resolved. I still cannot access my student email or Canvas.

This is now affecting my studies, as I need access to Canvas to submit my assignments and keep up with important updates regarding my classes.

I understand that technical issues can happen, but closing a student's ticket without confirming that the issue has actually been resolved is not acceptable. I would appreciate urgent assistance and proper follow-up until the matter is genuinely resolved.

I hope STADIO can improve its student support and communication, as students should not have to repeatedly follow up for assistance with issues that directly affect their studies.