Poor handling of exam issues and extension request

I submitted my extension request on time and provided proof that I’ve been in continuous contact with the IT department regarding access problems. Despite this, my tickets on QDesk were left unattended for months and, even now, remain unresolved. This week, many students are writing special exams, yet I still have no clarity on my own situation or what steps I am expected to take. I flew back to the country in an attempt to resolve this matter in person, but despite this, calls and queries continue to go unanswered.