Paid in Full, Still Charged - Shocking Service from STADIO Finance

My experience with STADIO has been extremely disappointing, particularly with their finance department.

I completed payment for my PGCE tuition in full on 14 March 2025. I have submitted clear proof of payment along with the official quotation confirming the required amount. Despite this, I am still being told that I have “outstanding fees,” yet no one has been able to provide any valid proof or a detailed explanation of these charges.

What raises serious concern is that these alleged outstanding fees were only communicated in December, at the time when results were supposed to be released. This timing is highly questionable and gives the impression that this is more about generating additional income than resolving legitimate financial discrepancies.

Every time I provide proof of payment, I receive the same generic, copy-and-paste response. There is no proper investigation, no accountability, and no effort to explain where these supposed fees come from.

Communication from the finance department has been consistently poor. Responses are delayed - sometimes taking up to a month - which reflects a clear lack of urgency and professionalism.

Due to the ongoing lack of resolution and transparency, I have escalated this matter to the Ombudsman of Education.

This has been a frustrating and unacceptable experience. Students deserve clear communication, timely responses, and fair treatment - none of which I have received.