Horrible service.

On Friday evening, I encountered a power outage in my area, leading me to use my phone as a WiFi hotspot for my laptop as I don’t have access to a UPS or WiFi. The connection wasn’t as strong and my laptop ended up lagging when I tried to convert my assignment to pdf and then upload it. I attempted to do the same on my phone, but by the time I got it right, it was one minute past submission. I emailed my lecturer and programme coordinator immediately. I was then told to email IT, which I did. However, they said I just have to re-do the module next semester. Now this is what’s ****ing me off. I’ve never missed a submission date, I always pay my fees on time, I’m passing my modules with distinctions. Yet I have no options? Since when is this a thing?! It was out of my control!!!!!! Absolute nonsense.