Frustrating experience applying for distance learning

I am currently in the process of applying to study through Stadio, and unfortunately the experience so far has been extremely frustrating. Communication throughout the application and RPL process has been inconsistent and unclear. Emails often appear not to be read fully, responses lack context or explanation, and important information seems to arrive in a piecemeal manner. This has made what should be a straightforward application process unnecessarily difficult and time-consuming. It has taken months to try and reach the point where I can simply start the programme (I am not even there yet). I genuinely believe Stadio is a reputable institution, which is why this experience has been so disappointing. Applicants rely on career consultants and programme managers to guide them through what can already be a complex process, and the current level of communication does not reflect the standard one would expect from a higher-education provider. I hope this feedback can be taken constructively and that the process can be improved for prospective students going forward. I would appreciate it if this matter could be reviewed by a senior academic or administrative manager, as the current process appears to be breaking down at an operational level.