A Very Frustrating Student Experience

Hi, the ticket says “resolved,” but I still haven’t received a clear or satisfactory answer to my query.

I completed my qualification in the first semester of 2025, yet since then, I have experienced one administrative issue after another with STADIO.

Firstly, I was told that I was not registered, despite having all the necessary proof that I was in fact registered. It took approximately a month for this issue to be resolved.

I then app**** for a bursary because I wanted to proceed with my Honours. I was informed that I had been awarded the bursary, only to discover that I was registered for a module that I had already completed. I was later informed that this was an error caused by the system migration. Resolving that issue alone took another two full months.

Now I am dealing with yet another issue, and honestly, based on my previous experiences, I am already concerned about whether obtaining my certificate will also become another long and frustrating process.

Is it possible to request a callback regarding my current query? Calling the support line means sitting in a queue for 30 minutes or more, which is completely unreasonable. What makes it even more frustrating is that even when you request a callback online, you don’t actually receive one.

Standard Bank, for example, has a system where, when the queue is too long, you are given a position in the queue and, if you disconnect, they call you back when it is your turn. Perhaps STADIO should consider implementing something similar.

We pay a substantial amount of money to Stadio yet the level of administration and customer service is extremely disappointing. If the issue is that there aren’t enough staff to deal with the volume of queries, then perhaps more staff need to be hired.

At this point, I also need to be honest in saying that the current distance learning does not seem to be working effectively. The level of administrative support is not sufficient for a fully online system, and it is causing repeated delays and frustration for us students. STADIO should seriously consider either improving and properly resourcing the distance learning system, or alternatively cancelling it if it cannot be managed effectively. Another option would be to have proper administrative offices available at all campuses so that we are not forced to rely only on online or telephone support, which is clearly not functioning efficiently.

What is especially frustrating is the contrast in service. If you miss a payment, STADIO will call and email you repeatedly until morning dawn 😭, but when you need assistance with legitimate academic or administrative matters, getting a clear response or proper assistance becomes such a struggle.

At this point, I am genuinely exhausted by having to continuously follow up on issues that should never have occurred in the first place. I completed my qualification in 2025, yet I am still having to fight through administrative issues that should have been resolved by now.

Please could someone contact me directly and provide me with a proper, clear explanation regarding my current query rather than simply marking the ticket as “resolved” without actually resolving the matter.

Honestly, STADIO’s administration has been an incredibly frustrating experience.