Unprofessional unrelaible company.... don't waste a trip

After two customer complaints from the terrible customer service from STA travel , I have decided to share my discontent with this company. The Westville branch, manager Charlie and agent Nerrissa have no ethics related to the job they carry out. (after the ONLY call this afternoon) Once payments are received, promises that are made are out the door, it seems as thou making a sale is all they care about.

substandard accommodation booked. problems with the transfer company, extra costs incurred and worst of all 12 hour stay overs " because its for the best"

The staff create an inconvenient experience due to them blabbing on about their own person life. When you have to now go out and book extra trips, pay for extra baggage and inquire with foreign authorities about the policies a month before travel because at the last minute the staff say they "don't know " if what they advised is correct or not.

the manager is just as demeaning.... come look at all the emails with no responses before defending incompetence.

to all looking to travel rather use a knowledgeable agency where they are not only interested in money and making **** promises.