Taking legal action: Booked Bali and Hong Kong package 10 nights & looking for travelers with the same package.

Booked a package to travel to Bali and Hong Kong in November for 10 nights, 7 nights in Bali and 3 in Hong Kong. Our flight back home from Hong Kong will be leaving at midnight, so we asked to cancel the 3rd night and spend 2 nights only ie; check out and leave our luggage at concierge then tour the whole day then and fetch our bags and head to the airport in the evening...

Ishumael Ndlovu’s from the Fourways branch made the booking for us and confirmed that he can change the booking to 2 nights and we would save +\- R650. When I asked him to send prices of the final quotation with reduced amount he started ignoring my email, didn’t bother responding up until I laid a complaint online... came up with a 100 excuses, I asked to deal with another agent because I was not happy with his services... He said his manager will call me.. a week later after I laid a second complaint the manager, Azriel Macpherson called. He was not much help either, he promised to get back to me and 2 weeks later I had to lay another complaint online before he eventually sent me an email with the final quote which was reduced by R100....

Seriously! You mean to tell me 1 night in Hong Kong is R100 that’s bulldust!!!! Mind you our names and details were spelt incorrectly and the travel itinerary had a lot of errors... in essence it took him 2 weeks to send me nonsense...

I’m honestly not happy with the service I got from both of them, very ******** and no customer service whatsoever.... I am going to escalate this matter, there are travel agencies out there who know how to do their job and give a customer/client what their looking for and this ****ty company is ruining it for them shame....

We have requested to hear the call recordings because the previous agent I spoke to in Cape Town said we have that right to do so... They are delaying that process.

Currently seeking for legal advice and I’m looking for other clients/customers who have booked the same package and have asked for the 1 night off.. Please send me an email on ***. Your assistance would be highly appreciated, it’s time we start getting what we pay for.. I don’t understand why we have to tolerate ****py service when we’re paying for it...