STA tygervalley only give good service to the high paying clients

Hi booked our second overseas trip for my wife and I to Bali with STA Tygervalley due to the service from Janine who helped us with our previous trip being world class. This trip to Bali was a total different story with Maxine. Let me count the ways, no airport transfers after we did request, hotel room was so poor and we kept emailing her to complain but she kept passing the buck to the reception, then when we leave we get to our layover in Dubai and realize its 25 hours long, we thought its just 3 hours. In panic we call and email Samantha the manage who basically cant help because we should no better. Keep in mind this is only our second trip ever. So we stuck in Dubai, tired, in need of a shower and our agents in Tygervalley are pretty useless. So lets sum it up, stranded on arrival in Bali, terrible hotel room in Bali with no fresh air coming in as windows don't open, stuck for 25 hours in Dubai on route home sleep deprived and stressed out. How was this a vacation? Oh and then we get told its what we paid for.