STA Travel Itinerary 466446 PUNDIT FAMILY

Booked a trip with my kids to Bali leaving in March 2020 due to lockdown I requested a refund but was assured my money was safe even by the Regional sales manager Mpume Conco Regional Sales Manager I want my money back this was my savings for my kids and being a single mum I need this funds back Email from Bobby Hey Ishana I hope that this email finds you well. As per our telephonic discussion, please note that you have a credit voucher with us here at STA Travel worth the full amount of R63 245.92 which you have paid in. The voucher as per our New STA Travel policy is now valid from 24 March 2020- 24 March 2022. You will also be receiving a STA Travel Gift voucher for yourself and travelling partners worth the value of R500.00 per person. Please see the full policy below:Free of Charge 3 changes to a future booking at no cost to them change fees waivedCredit can be used against any other Blue Ticket OR globally preferred land products G Contiki etcThe credit note is valid for 24 months from the date of issue and transferable during the 24 months to familyfriend this is a long time for them to keep money saved and plan something to look forward to!•Customers with a blue ticket credit are eligible to receive a STA gift voucher worth the amount of R500.00 per person. This gift voucher is only applicable for the original travellers in the booking.•After 12 months from the date of issue, a refund can be requested for the value of the Credit Note