STA TRAVEL IS A *****!

I am extremely disgruntled with the service I have received (or not received since they are not responding to any of my emails) from the Centurion branch and a man called Pieter Prinsloo.

I booked my holiday in November 2019 for October 2020, when the Corona pandemic outbreak happened, I communicated with the branch manager and Pieter outlining my concerns of traveling in 2020. They assured me that their travel partners to my holiday destination are doing their utmost best to ensure that they reach maximum safety measures and that by October, it would most probably be safe to travel.

I later continued to firmly confirm that I am not comfortable with traveling in 2020 and would like a refund or guarantee of flexibility to tentatively change dates until it was safe and safety regulations were confirmed.

It is now June 2020 and neither Pieter Prinsloo or his Centurion branch manager have responded to my emails.

Pieter was such a pleasure to deal and work with and I am so disappointed that no efforts of communication have been made.

At this point, I just want my money back.