STA Travel CAPE TOWN - MISLEADING /WORST AGENCY

I would like to convey my disappointment and disgust in the manner in which the manager Ben handled my Mom and her friend ( who are pensioners) first ever Ladies trip overseas.

30 days prior to travel the booking was paid in full. They went to collect their itinerary and was told they had to pay extra R5000. The consultant that dealt with their booking resigned and the Quote only covered for certain expenses , this 2 weeks later of emailing and demanding that this should be "resolved" was then paid in full .

My Mom and her friend returned back home from their "holiday in Zanzibar" last night which was set to to be the worst experience ever. They were booked from 28 December - 6 January 2019 at La Madrugada Hotel which has no aircons , is not situated at the area of Zanzibar where they were informed it was, filthy hotel , adds extras on your account and demands payment in dollars on the last night of their stay, has no phones is the rooms I tried calling several times and phone was cut . On check out at 6am yesterday morning they were left to drag their luggage to the hotel gate to get their taxi due to not wanting to miss their flight home.

STA TRAVEL clearly has no interest in offering satisfaction in booked holidays for clients . How do you book people at unsuitable places and give such horrible service.

As a result of this experience, My family and I will never utilise the services of STA Travel in the future and I will be sure to inform friends and family.