STA-THEIFS

I AM ONCE AGAIN DISAPOOINTED IN THE SERVICE STA HAS GIVEN ME THE 2ND TIME AROUND. I CANCELLED BY TRIP BEFORE SOUTH AFRICA'S LOCKDOWN AND A MONTH BEFORE MY TRIP . I WAS CONFIRMED BY REBECCA SIMMS VIA EMAIL THAT I WILL RECEIVE MY REFUND BACK AND THAT THERE IS A SLIGHT DELAY UNDERSTANDABLY BECAUSE OF COVID. TODAY, I GET AN EMAIL FROM HER AFTER DOING COUNTLESS FOLLOW UPS THAT I WILL NOT BE RECEIVING MY MONEY BACK AND INSTEAD GET A CREDIT NOTE. A CREDIT NOTE FOR 24 MONTHS?????????????? WHO SAYS THAT I WANT TO TRAVEL AGAIN AND IF I DO, I CERTAINLY WONT USE STA. I WANT MY MONEY BACK AS I CANCELLED WAY BEFORE LOCKDOWN AND I DO NOT CARE ABOUT YOUR NEW POLICY. I WANT MY MONEY!!!!!!!