STA CAPE GATE BRANCH ********

STA travel biggest ********** I am a tour operator cape Town south Africa I booked in January a trip too Thailand for my parents 4 people worked out 50k before covid 19 pandemic my parents goes in to cancel 12 march 2020 I spoke too grant regarding cancellation he said airline and hotel has cancellation fees balance R22800 I said okay just cancelled being a operator in tourism I took the initiative made contact with the airline they do not charge cancellation fees at all if you cancell in advance 7 working days has passed no call no response 6 april 2020 shivone tussie calls me telling me about a new 30day policy STA travel cape gate are ****** do not trust do not trust I repeat they are professional travel ********