S.T.A travel agent got my money, Bid Air fault.

My name is Elijah Hall, S.t.a travel agent was making out an earlier ticked for 08 04 2015. I was told to check in without a ticked at the time threw Bid Air at Durban Air Port, my passport was swiped with out ticked to let my bag <br> go threw,I was last person to check in when ticked cam on check in counter screen she did not reed ticked and there was a mistake that S.T.A agent made ( Piet ) the manager of S.T.A travel. ofter paying R10750 I found out with help of emirates Wat happened. Piet from S.T.A wiped every thing of computer to try and hide fault, I had copy. S.T.A is *****ing my money and Bid Air does not want to help me as a passenger. I am still in South Africa and never went to New Zealand, I am Busy loosing + - R 24000. CAN YOU PLEASE HELP ME. <br> Thanking you, <br> Elijah Hall