****py service

I must say I’m currently unhappy with the overall experience and service I’m receiving from Pieter and Rebecca in centurion, so after weeks of trying to sort out this Bali trip and the conditions of the hotel we booked into I have decided to upgrade my package, I was given a few options rudely over the phone and was not advised prices are subject to change, to cut the long story short I then went to the store to select the upgrade option and that I wanted breakfast included and paid the 250 change fee or what ever it’s called, yesterday we confirmed the upgrade includes breakfast , guess what now I’m advised that’s not included so why did they agree that it includes breakfast ???