Poor Service

I've had no luck with STA Tygervalley since April 2018. I have booked a trip for 4 to Thailand and first dealt with Deonet, second time when I finally paid the deposit I had to deal with Janine who had apparently left the company and NOW I need to deal with a Maxine who is constantly following up witb their supplier, but not getting any solutions. So I was promised by Janine that I will be booked in at Deevana in Thailand, the system then had a error, was told she will temporarily book me in at Casa Del M, but she will put both venues on the Itenary for 'safety'. It was said that Breakfast will be included and because the hotel booking is untill 3 Nov 2018 and our flight back home is only 00:50 on 4 November that they will arrange for late check out. We were promised that airport transfers will be included and we do not have to worry, they will sort everything out. All these promises were made when I told Janine that we got a good deal at Pen travel, but I guess this was part of their sales techniques and now they have our deposits and more, now we are left hanging in the air and they are just waiting for us to pay our balance to leave is in our own mercy. I do not want to be stranded in another place, I will not leave this matter as is and I sure as hell will not accept this poor service. I need one of your seniors to contact me and fix this mess! I do not want this run around and if no solutions are given by the end of this week, I will take this matter to the OMBUDSMAN! Having to contact a company via Hellopeter is not my style, but I'm beyond ****ed and time for our trip is coming closer.