Poor Customer service

Good day we booked our HONEYMOON these guys - one of my friends suggested STA travels to us. however, I think we should have used her consultant. after booking with them we had no customer service whatsoever, no brief no hints or helpful suggestions for the countries we visited for starters HONG KONG we arrived and didn't know we needed forms filled out for immigration to check, we figured that ourselves after standing in that line. OUR driver which we paid for did not pitch, we walked HONG KONG airport 3 times, we even had authorities help us and he was nowhere to be found. we ended up booking a TAXI at our cost and kept the slips for STA TRAVELS to refund us on. we then arrived at our lovely hotel around 8am to find out CHECK IN is at 2PM another very important detail the agent never tell us, LUCKILY staff where so helpful and had the room ready for us at 10:30 am, on top of this we was charged 1500 for a breakage deposit WHICH AGAIN we knew nothing about. this was not a good start to our HONEYMOON. our agent Dayna failed on informing us on so many things, yet we paid 95% upfront for this trip and even through the process, I had to email to get information! I STILL have not been refunded for the TAXI, and I have already sent through all the documents she needed. when we arrived in Bali we couldn’t find our driver however he pitched up, the crowds are huge there and he was amongst them. we arrived at a smelly honeymoon suite which I had to request staff to clean up for us. the resort we stayed at had slow runny water and which was never hot always lukewarm. It’s a beautiful resort but with a lot of issues.