Poor Customer Service

Booked an airport transfer on a trip to Italy in November 2017 to which the driver did not show up. The personnel at the information desk informed me that she did not have my name on the list for the day and that I should request a refund on my return to SA. After 3 months STA have notified me that they refuse to refund the amount I have paid for the transfer. Terrible service as a client should be refunded for services not delivered.

16 Nov I purchased transfer tickets from the airport to my Hotel 16 Nov I received an email from STA giving me information regarding what time the shuttle will fetch us and where to wait 17 Nov we arrive at Rome Airport at 4am, we proceed to where we were told to wait as our shuttle would fetch us at 6am. The shuttle did not arrive at 6am and we began asking people if we were at the right place and reassured us that we were at the correct place. The COTAV desk only opened at 7:30am. So we went to the desk to find out about the shuttle, according to the lady there we were not on the 6am shuttle list nor the morning shuttle, she advised us to take a taxi and get a refund once we got back to South Africa