Please do not book with this company

STA travel cancelled my flight from Australia home to the UK. They did not answer emails for weeks at a time. They cancelled my flight and emailed me the same day of doing this, telling me the flight was back on. They have been offered a refund by my airline but refuse to pass this money on, telling me "well you have to come home at some point" in a way to force me to take credit.

They will not confirm credit amount until i agree to accept credit, which is ******* in itself. Please remember the bad practices of this company when you consider booking once COVID19 is over. You never think it'll happen to you, but when your on the other side of the world and it does, it's really stressful and should not be forgetten.