Pay more - Get less

Have used STA travel twice (second time forced), the first time, we had to cancel 2 tickets due to terminal illness - they refunded almost R5000 less than they should have, besides that entire booking taking more than 2 months to get right, the trip it self was a disaster. We also booked cruise tickets with MSC which MSC refused to refund, hence the reason we had to use STA travel again. This time, there were flights cancelled for 4 different passengers, on 2 completely different dates, hotels booked incorrectly, flights waitlisted when paperwork said confirmed, where extra money had to be paid to get onto the flight, the flights that we're missed either new full price tickets needed to be purchased, or train tickets had to be purchased to get to destination to ensure the rest of the flight/cruise wasn't missed.<br> Everything that could possibly go wrong, went wrong, and even advising the agent and their head office during the trip, you still get nothing.<br> <br> And the only response you get is that its your fault you missed the flight, and everything was refunded, thanks for your patients - not even a proper apology. ABSOLUTELY SHOCK