MJ
Mareldia J

1 reviews | Active since Feb 2013

20 Jun 2018, 03:28

*********** staff and company

We went to your offices on Friday eve and Zoë said she would hold our tickets for 48 hours. On Saturday morning, I emailed her to ask for the invoice and banking details. She then called to say she would send it. 5 mins later, I receive an email stating the prices increased by R2k. Sent two follow up emails, call to call centre and fb messages and still waiting on ANYONE to get back to me. Your customer service sucks and useless if you spend so much money on marketing if your staff dealing with the reservations are not trained properly or providing incorrect information or making false promises.

Today is WEDNESDAY and still no response.

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Replies (1)
MJ
Mareldia J's update12 Jul 2018, 11:54
Reviewer Update
Hi This matter has been resolved. THANK YOU ZOË. Kind regards Mareldia