Flight inconvenience

We where scheduled to fly to Doha on the 25th September 2017 to leave at 20:15 our flight was cancelled due to lightning that struck the aircraft this was flight QR1368.we where then sent to a hotel by the airways and rebooked for the next day this time leaving with Singapore airlines at 13:45 ,we arrived at the airport at 9:30am and was told our flight wasn't ticketed the airline called sta to sort out this issue we stood there for more then 3hours and sta didn't sort out this issue the airline had to reissue tickets as sta said they couldn't help my minor kids was actually crying because of all the frustration and inconvenience.