Customer trickery - no effort to correct their wrongs

<p>I responded to an advertised package on the STA website where an agent was then directed to me to assist it was unfortunate that the agent helping me was based in Bloemfontein and myself in Cape Town so everything had to be discussed on email and telephone. Every time I would email the agent he would call me back so I have very little on record of what he told me on the phone and the company doesn't record their calls for some strange reason. </p> <p>Initialy I had told the agent what my budget was and he put a package together to fit that he assured me that there would be no additional charges and that visas would not be required. </p> <p>I then happily paid the deposit, after which he then told me that there would be additional charges for a visa that I would still need to apply for. </p> <p>The agent was not eager to help at all and lost all sense of customer service s****s.. I then spoke to the manager who had told me that she cannot assist because I have nothing on record and I would now lose my deposit if I cannot get the visa sorted! </p> <p> </p> <p>Lack of communication </p> <p>bad customer service s****s </p> <p>provided false information </p> <p>not willing to appropriately assist </p> <p> </p> <p>very disappointed in this agency </p>