Customer Service

I have been struggling to get feedback from the consultant I am dealing with - Stefan le Roux from Cape Town branch. He is apparently so busy that he doesn't get to my stuff. Tried to switch to another consultant in Pretoria - Hane but she keeps reverting me back to Stefan not even contacting me back. I also contacted his manager on 01 March- Samantha but she never rep****. Stefan also said he would send me the info for the new booking but I never received it. This is the email that I sent: As Stefan explained to you, I was asking about the packages and if I could get the R2000 put towards the new booking. I do understand the terms etc. BUT I asked on numerous emails for the extended options and dates and Stefan gave me the one he quoted so I assumed that there was no other options available. Now all of a sudden there is, after I complained about the poor service I received from him - you can trace the emails - I struggled to get replies from him. Is there no way that we can do at least a R1000 towards the new trip?