Clueless, arrogant and unprofessional

Did my holiday booking with salona moodley from Sta at the galleria mall Durban. I regret ever having booked with her, she's clearly clueless and not well travelled, she's arrogant and rude and very unprofessional. She booked me in swiss belinn hotel in bali, she told me it was a 4 star hotel but only to get there and it was a 3 star, the service was good but unfornately the place wasnt very clean, it smelled and the bathrooms wasnt clean. The cutlery for breakfast was always dirty. She clearly haven't been to bali to know what hotel they booking they customers in, she gave me incorrect information about how much it will cost to use a taxi service. She booked me a 2 night stay at the tjampaun spa in ubad, it took me 2 hours to get there and costed me R500 using the taxi service which she told me will only cost me R150, i get to the spa which was horrific and disgustling filthy.I have pictures and videos of the disgust of the place. I left the spa and went back to the kuta area in bali paying another R500 a total of (R1000) just to travel in a matter of 2 hours. I had to book myself another hotel at my cost at The Bali Rani hotel which was very helpful and went out of they way to accommodate us at the last minute.

I was assisted by the Sta branch in Bali. Wayan wali was kind and helpful and assisted me with emailing and contacting Dominique momberg the manager from STA Durban. After much wait I was only emailed back the day I left Bali. Dominique was helpful and did the necessary follow ups and gave me feedback to what she will be doing to reimburse me. I'm not paid back as yet I'm still waiting confirmation.

I strongly believe that travel agencies (especially STA travel) should employ professional, well travelled and more educated agents. Agents that know what they doing. They cannot have agents sitting behind a desk that's clueless and left to direct people to our countries. Salona shouldn't be a travel agent. When she was contacted the night I had a problem in bali she never made an attempt to help me up until now. I have had endless problems with her since doing my booking with her, unfornately I already had paid them my deposit to cancel my booking with them.

I will never recommend STA travel to anyone. Its unfortunate that the rest of the staff have to be critisised because of 1 *********** agent Salona Moodley. She gives a bad name to STA travel and defenitly is not the face of STA she doesn't represent the company well.

Dominique is an amazing person and a great manager to deal with, however she's not making the right choices to who should represent her store well. Dominique doesn't realise that she will be losing alot off business having a person like Salona around.

Salona made my first experience travelling abroad a nightmare. I have complained about her service from day one but nothing was done about it. I was just handed over to Dominique to help me. She even made it hostile for me to go to the store if I had any query, everything was done via email.

I will never use STA again or recommend them.