LA
Larry A
1 reviews | Active since Feb 2013
14 Mar 2018, 07:22
Breach of client Confidentiality
In the last 4 years I have booked 4 trips with STA, I have also referred at least 8 other people who have also booked trips with STA, but due to one experience I don't think I will be booking with STA again. I recently booked with STA and the booking process was fine, however my itinerary was sent to a 3rd party. This is an invasion of privacy and client confidentiality. And introduces certain risks to me. I have asked why this was done 01/03/2018 and have not received a response yet. I was dealing with the Rondebosch Cape Town branch. I do travel quite frequently and unfortunately this negligence will result in me not using STA again or referring them to any of my friends or family.
Helpful (0)
Replies (0)0
Replies (0)