Bad service!

I recently book a holiday with STA travel to South America. This is not my first time using they services. I’ve been happy until today.

My friend and I inquired with one of STA’s consultants in rosebank about documents we need for our departure to Brazil. We were told on email that we don’t need a visa and in bold red font that we don’t need yellow fever vaccination certificates for our departure from Johannesburg to Brazil but that we would need one upon our arrival back to Johannesburg from Brazil. I obviously took they word for it, as a reputable travel agency they surly know what they talking about, besides the whole point of using a agency is for them to do all the work and you to enjoy your holiday without all the admin that comes with it.

I was outally disappointment and confused when I arrived at the airline I was book with (Latam Airlines) and was told I need a yellow fever vaccination certificate!

Needless to say I missed my flight this morning because I didn’t have the vaccination certificate and it was 2 late to get one before departure. When I explained this to the STA consultant I was told it was my responsibility to find out what documents I need for South America. At this point I’m livered because I did exactly that by asking one of they consultants!

To cut a long story short, not only have I incurred extra cost to book a whole new flight but I’ve also missing out on 2 days on my trip that I’m not being compensated for.

I don’t think I should be held liable for all these cost that could have been prevented had the correct information been shared with us! For goodness sack the email was sent on the 26th of July!

I’m am dissatisfied and disappointed at the manner that this case has been handled especially because this is supposed to be a reputable company!

Im waiting for management step up and fix this error!