BAD CUSTOMER SERVCE

<p>Worst experience ever I regret the day I walked in the door of this Travel Agency. No travel advice even on request, poor customer service, poor communication. I saw all the signs but chose to ignore them....</p> <p><br />I booked my family holiday and paid R65 000. I asked for critical travel advice, no advice was given whatsoever. I was informed that it's my responsibility to fami****ise myself with travel regulations. We missed the flight due to unabridged certicates, an issue which should have been adviced of when I asked for travel advice. We and had to re book from our pocket as they were unable to secure a flight 2 days later. <br />We we were booked in a low quality hotel leaking roof and construction taking place and ended up cancelling and moving to another hotel thus making a second booking from our pocket despite having an international travel agency... We asked for refund and breakdown of cost and we assured that it will be done . <br />6 weeks later R9 000 from R65 0000 was refunded without any explanation whatsoever. What happened to the R56 000? We work hard for our money and will not allow ****************. <br />I want my money back and explanation of breakdown of cost...</p>