Appauling Service

<p>I booked a holiday to Thailand in February 2016 and trusted STA Travel in Morningside to take care of my vacation in December 2016. I initially dealt with a consultant by the name of Bronwen who was extremely bad at following up. I then had to continuously follow up with her to ensure that I recieved a response. Midway through the year my accommodation was changed to a different hotel which I didn't mind at all. I heard absolutely nothing until November when my balance was due and the store Manager Janeke requested my balance.There was no email advising that Bronwen had left and when I complained Janeke advised that she no longer worked there. 5 days prior to my vacation I decided to give the hotel a call to my dismay I had no booking.I followed up for 4 days with STA and followed up with the hotel directly until this issue was finally resolved by a consultant at another branch! My concern is that, had I arrived without checking I would have been in a foreign country with no accommodation confirmed. After this I decided to check my flights, once again disappointed, none of the consultants or store manager that I had dealt with secured seats next to each other for my husband and I, did they expect us to sit apart?. I called the airline directly and had them secure the last available seats that were next to each other nor did any of the consultants request my meal specifications for the airlines. I was then called by Janeke and at this stage I was extremely annoyed and felt so uncertain about my holiday because I had believed that STA will ensure that everything will be sorted to the best of their ability with cer*****y that my travel and booking experience was going to be a good one. Janeke had the audacity to call me and advised that I did not request any of the above. It is not my responsibility as a client to follow up directly with your suppliers to ensure that everything is sorted from your side. Thailand is extremely beautiful but your service has been absolutely appauling. I complained via Facebook 9 days ago and recieved a response that a manager would contact me, to this day no response whatsoever.</p>