Another unhappy and frustrated client

How do I get in touch with my travel consultant if she doesn't answer me via email? When I phoned the table bay mall branch I was informed she has moved to kloof street branch, when I phone kloof nobody picks up the phone. I would like to know what the update is on my refund for the tickets I bought for Bali. I find it extremely unfair that I have to explain why I want a refund and to top it all that I had to prove my husband had a pay cut to help things along, this after I was initially told that we will only be getting a credit note. I later learned on social media that this is *******, and that a lot of people have been refunded.. Including friends of mine that also planned a holiday. My question is, who is receiving the interest on our money and why if I have paid for it months ago do I have to fight or explain why I want it back. I'm taking this further to the small claims court.

The travel Industry is NOT the only people affected by this, please pay back my money I have been without a proper explanation for long enough.. Not to mention that I work for myself so zero income for the past couple of months too.