frustrated by this insurance company

<p>On the 8.04.2016 my vehicle was ******, they investigated my claim until July, in all the months i am the one who has been asking for feedback, the underwriters never bother responding to my emails, and eventually they responded and advised that they are settling my claim on the 4th July 2016 to date they havent paid the money to my financing bank. My July instalment went off, and now my settlement letter is expiring on the 3rd of August, a new one has to be requested, and its at my cost, i feel that they are taking me for granted and their service is really a mess. i wonder if they treat all their clients like this or what on earth is happening at that company. Each time i call my bank and they confirm that they havent received the money i get so frustrated, i cant handle the stress thiks insurer is putting me under, i am struggling as where i stay mode of trasport is not friendly, i cant even buy a new car because i dont know where my claim stands at this stage. Each time i call they said it will be paid on this day, but its never done. the frustration in me is too much</p>