Be aware that there are no quick after sales Service at the St. Johns Eye Clinic

After spending more than 1.1/2 hours on the phone with staff of the St. Johns Eye Clinic, all I way able to get from them is, please hold we will put you through, after long pause the phone went dead., 2nd Call to ***, long ringing eventually an answering machine, for eye Clinic please dial 2 again long ringing no answer, tried again hour later same story, eventually someone who spelt his name as TSIU answer, I explained that I was looking for a copy of my Prescription of January 2019, we have recently move and most of the document relating thereto was destroyed, I was shocked, how can this be. Next day I phoned again same long wait, phone was eventually answered by a Ms. Kay, again I told her that I would like a copy of my January 2019 prescription and a quote for replacement of a broken lens and price for a second set of lenses into my new frames, after waiting a full day nothing happened, I then ventured another call of Friday 09/10/2020, I was lucky Ms Kay answered the phone, I reminded her that I was still awaiting her call and quotation, she then promised that by 12pm I will receive what I am looking for. 12pm came and went no email or call back(Not Very Professional), called her office again spoke to her she apparently has a list of queries including mine and she will address before end of day nothing happened and I am still waiting. I am hoping that by coming Monday 12 October 2020 I will get lucky. For the Record I am a SASSA Pensioner that uses a Loan Line, which is quite costly.