Very disappointed customer

It must be - star because it is not worthy to have even one star. My husband want to surprise me for my birthday just to stop at a very disappointing hotel. The photos you see on the web side is not hpw it looks in real life. When you make a booking you are told you can only be booked in after 2. When you arrive the shoking news that the restaurant closed at 2 and so the bar.. The room and balcony does not even come near the photos. So I claim my money back no the manager dont know what my disappointed is????.On the web side it shows massages food and drinks just to find out that is not true. After a 2hours drive to find out and see that the pics on web is not near the pics in real life. When you phone to make a booking for a massage no answer. Very disappointed.