CP
Charmaine P

1 reviews | Active since Mar 2021

02 Mar 2021, 21:59

Very Unhappy customer about faulty car from shalom motors

We bought a car from them.within 2 days it started giving problems and lights came on on the dash...i let them know they "fixed " it. Again next day same thing. Took it back it now so called fixed they said... i got stuck next to the hiway for 4 hrs 45min before some one of the dealership came to get the car from me as it gave problems again this was on day 6 of having the car . We cancelled the deal in writing as it was still within 7 days... So they took back the car. Just to hear in the next week that they did not cancel the purchase as there is nothing wrong with the car. They delivered the car to us about 3 weeks later with 3 lights burning on the dash and car going into limp mode... apparently the driver did not know when he was on the road with the car to deliver it to us in East london. We took the car to VW dealer to check so it turns out that the car has numerious faults and quotation is R 80 461 to fix.( according to shalom motors there is nothing wrong with the car) Shalom motors then decided come get the car to get it fixed in vereeniging drove it back from east london. So called fixed it. Its been a long process of struggling with this car issue and shalom motors as they do not get back to the customer to give any feedback. The process has been dragging on now for 3 months and we could not even use the car for 1 whole week yet. Its been 5 weeks already since we gave back the car since it was still faulty after being repaired in January 2021. Still dont have the car. There has been numerious lies from shalom motor's side about this situation. We have to pay for a car we don't even have in our use.

They also told us it was an old guy's car and had one owner. It turns out it was a young man's car and was in an accident. Were they also **** to us about it. It was the biggest mistake we have ever made to buy a car from shalom motors.

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