I WANT MY PAID UP LETTER

I requested a settlement letter and a discount on the amount I owe on my Edgars account which I received and I was told by one of the call centre agents that once I send the proof of payment he will forward me the paid up letter. When I forwarded the proof of payment the call centre said I must wait 21 days before I can get my paid up letter. This is unacceptable I have paid up my account and need my letter as soon as possible the bank needs it as in now. I am very unhappy with services and that after more than 7 attempts in phone calls, and several emails I still have not received it. I have requested to speak to managers and they say the manager will call me back and never does. I have called again this morning 05 January to advise them that Edgars confirmed the settlement amount reflects on my Edgars account the balance just needs to be cleared by use so that I can get my paid up letter which I had to give to the bank yesterday. The service I received from your companied is pathetic your call centre agents cant help me when I asked to speak to the manager they said he stepped out Mr Gerick Ovender they will ask him to call me which he hasn't so I called back this afternoon so one of the agents said he is on leave there is no manager on duty. I am so frustrated and angry because I waited whole morning for his call back so I asked if there is a supervisor and they said yes Daniel Molefe and that he is busy he will call me back. This type of service is pathetic and till now he has not called me back they just gave me the run around. I am applaud by your company service and due to your agent's negligence of telling me I would get my paid up letter as soon as I send the proof of payment which I did not receive as promised I am told to wait 21 working days how can I tell the bank they must wait 21 days. Your management, supervisors and agents have no customer etiquette all I want is my paid up letter and I am not prepared neither the bank to wait 21 days. I have sent the proof of payment, Edgars has confirmed the payment reflects they just waiting on your company to take off the rest of the balance and send me the paid up letter please. I have a reference number and if I don't get my letter today I want to speak to one of the Directors as your service is ridiculous I am not asking much this is my Ref No: ********** 972.

PLEASE ALL I WANT IS JUST MY PAID UP LETTER!!