Appreciating excellent service from a consultant

On Wednesday I received an sms regarding my Discovery account, so today I called your call center and spoke to Nonhle Ndleko that's if I heard her name right coz I had to ask her her name twice and she was very irritated, I asked for my balance and also requested for a discount, she responded and said the is no discount with a very bad attitude, I then decided to end the call and call again I then spoke to Mmasebotsana who was very friendly and she did give a discount as I was about to give my banking details and I ran out of airtime, to my surprise she called me back and we concluded the transaction. I'm very happy with the service she gave me. She understands what customer experience is all about. Keep up the good work Mmasebotsana