WAIT FOR TWO MONTHS FOR WRONG PART

The story is simple:<br> <br> I broke down on 13 April.<br> <br> Ssanyoung Empangeni ordered a gearbox.<br> <br> Ssanyong SA did not have stock so it was placed on back order from Korea.<br> <br> It arrived on Friday29 May and I was called to say the car would be ready on Tuesday or Wednesday. <br> <br> I made arrangements for my wife to travel from White River to Empangeni on Monday to fetch the vehicle.<br> <br> On Monday I get a message to say that there has been an error the wrong gearbox arrived. <br> <br> I called the parts manger at Head Office and he confirmed that he had a query on the part and said he had the correct part in stock from the word go!!!<br> <br> What the hell!!!<br> <br> The parts Manager in Pretoria said he could ship the part immediately on request. It could be in Empangeni by Tuesday. <br> <br> They called my wife on Wednesday saying you were waiting for authorization!!!! For what???<br> <br> If you are **** EVERYTHING YOU CAN, as you said in your message on my phone, the correct part should have bebeen with you on Tuesday, installed today and my wife should be home by Thursday. But all you can say is you are waiting for authorization!!!???<br> <br> In my world people are accountable for their mistakes!