***** on my capitec account

I'm so frustrated, I had a debit order that went through of R280 without my authorization and I called the number *** and the consultant didn't seem bothered and said I can go and report it to helopeter it's fine...I'm a pensioner and my money is gone and she says it can't be reversed because I authorizes it on 9 October, I didn't do such...This is clearly *****