SR Moto lost my parts wont refund wont communicate.

I ordered a set of spark plugs from them online. Shortly after I received an email stating that the parts would come from Joburg as Cape Town stock are "low". After 10 days I called and spoke to Sheldon and was told that unfortunately they had sent my parts to someone else with the same name....not sure how that is possible as my address is linked to the order. He offered a refund which I declined as I needed the plugs. After 2 days I sent a watsapp and was told the person they sent my parts to is not responding. I then asked for the refund and I am waiting and waiting. They don't answer emails and the watsapps are just ignored. One does not conduct business this way. So sr moto gets a huge thumbs down.