DISRESPECTFUL MANAGER AND BAD SERVICE AT SQUIRES HAARTEBEESPORT DAM

My wife and I love eating as residents of Haarties, I have always liked eating out at various restuarants around Hartebeesport Dam. However I regret making the decision to walk into Squires on the Dam in Hartebeesport Dam for lunch on the 28th of November 2019, although this wasn't my first time going there it was my worst nightmare. Firstly our waitress had such an attitude when serving us, we decided not to entertain her and continue to eat our food. We then paid for our food which cost R800+ and left, on my way I realised that I might have forgotten my bank card at the restaurant. I then called and requested that they check if I might have left the card in the restuarant, the manager told me that he will call me back after he has asked his staff members to check for the card. I left my details with him on his promise to call me back, a few minutes later when I realised that he is taking long to call me back, I called back to check if they have found it. Instead of politely explaining to me if they found the card or not, he gave me the worst response that I had never expected to hear from a person in his position, he gave me such an attitude and he hung up the phone on my ear. I then called back to check if that was a deliberate act or a mistake, the phone was picked up by one of the employees who placed me on hold while they were having a conversation about me in the background and I could hear him refusing to take the call he then decided to answer and raised his voice to tell me how it is not his responsibility to go around and look for my card in his restaurant and went further to challenge me to come back to the store so he can show me how much of a tough guy he is. This is the worst service I have ever received considering that I was traveling and stuck at a petrol station. I had to ask for my daughter to pay for everything, because your manager could not help me but instead decided to verbally abuse and treat me with so much disrespect, forgetting that I was your customer who just paid for his bill in full and tip as well which my wife insisted that I do. The way your manager handled my call and request talking to me as if I'm his pear or his insubordinate demeaning as your customer left me with the bad taste in my mouth about your restaurant and your employees. If this is how your managers who are your high ranking staff members in your restaurant treat your customers in such a disrespectful manner, then no wonder your waitresses give such an upholling service as well. Regards Thupudi Modiroa. About to report this to the consumer protection.