KM
Katlego M

1 reviews | Active since May 2024

28 May 2024, 13:58

Misrepresentation of vehicle

I am compelled to share my utterly disheartening experience with Squad Cars. Never have I felt so let down by a service that promises reliability and quality, yet delivers neither.

The condition of the cars is abysmal. The vehicle I was provided was in such poor shape that it felt unsafe to drive. From mechanical failures to an overall lack of maintenance, it's clear that Squad Cars shows a blatant disregard for the condition of their fleet. Driving the car was not only uncomfortable but also nerve-wracking, leaving me constantly worried about my safety.

However, what truly crushed any hope I had for a resolution was the appalling customer service. My repeated pleas for a different, safer vehicle were met with indifference and outright dismissal. The staff seemed entirely uninterested in addressing my concerns, making me feel utterly insignificant and hopeless. It's clear that Squad Cars places no value on customer satisfaction or safety.

This experience has left me feeling completely disillusioned and disheartened. The lack of professionalism, quality control, and basic empathy from Squad Cars is beyond disappointing—it’s a stark reminder of what happens when a company ceases to care about its customers. I urge anyone considering their services to think twice. There are far better options out there, ones that will treat you with the respect and care every customer deserves. My encounter with Squad Cars has been a profound lesson in disillusionment and disappointment.

0
Replies (1)
Squadcars
Squadcars's reply30 May 2024, 14:45
Official
Hi Katlego 
We apologize for the poor service that you experienced.