Bad staff and bad management

I Phoned them in the morning 06/05/24 to confirm stock of 2 products for my manager to pick up ,which they confirmed that they will have the stock ready and will be ready for collection, then 4 hour later and 5 min away ,get advise that the stock is still in CPT , and will be ready to collect only at Friday , and when voicing my concern to the management , She said it fine leave a bad review , so that is what i am doing