incorrect settlement of trade in vehicle

<p> </p> <p>On the 30 March 2017 I traded in my vehicle at your dealership and signed my contract for a new vehicle purchase.</p> <p> </p> <p>To date I have provided settlement amounts through as well as notified the date by which it needed to be paid. The dealer paid the settlement two days late resulting in interest. I continuously send follow ups as to date the account is still not settled.</p> <p> </p> <p>This resulted in a salary deduction for the old vehicle I no longer have which then settled the account. Logged a customer complaint with Nissan customer care to be reimbursed the difference. • Case Number: ********** 0<br />• Assisting Dealer: Springs Nissan<br />• Date Logged: 2017/04/21<br />• Consultant: Vanecia Ndhlovana</p> <p>to date no response received. </p> <p> </p> <p>I find that the process surely cannot take this long and from a customer perspective the non-communication on feedback being provided is unacceptable.</p> <p> </p> <p>When I took delivery of the new vehicle I was informed that I wold be told the details of a panel beater that Nissan uses so that I could take the new car in for repair – I still do not have this detail, I wrote on the documentation when I took delivery of the vehicle that the repair needs to be done.</p> <p> </p> <p>utterly disgusted in the manner of which this is being dealt with, My next step will be to log this complaint through even higher.</p>