Spring Meadow Customer Care

Now here is a business that does not care about customer service. I have been purchasing their brand of the 2 liter fresh milk for months. Recently I’ve found that the jugs which it packed in leaks. I contacted Spring Meadow customer care on 02 Aug 2019 and spoke to Simonéigh. She logged the complaint and advised a 7day turnaround time. Their lab would review camera footage to identify the problem . After the 7days had long passed without a reply I again contacted the customer care on 14 Aug 2019 and spoke to Simonéigh who explained that the complaint had not been investigated by the lab. She would get a manager by the name of Robin to contact me. Later that afternoon she called and explained that a filler machine had malfunctioned and the would reimburse me that afternoon. I got a call Lahaina from Simonéigh to advise that the rep had left the area and would come by on Friday. Friday came and by 15:00 no rep so I contacted the customer care and again spoke to Simonéigh. This time I was told that the rep would come by after his 18:00 doctors appointment. I was terribly unhappy about this and let Simonéigh know. I persisted in requesting to talk to Robin who seemingly is very busy. She’s apparently the customer service manager but does not deal with any customers (strange). After being on the phone for at least 25 mins Simonéigh **** to me by saying that Robin was aware of my need to speak to her and Robin would call me before she left the office. Simonéigh would bring over my reimbur*****t that afternoon. Robin did not call or didn’t have the decency to call. Simonéigh never arrived. The rep never arrived. I again contacted customer care and spoke to Simonéigh again and again got the excuses. I got so upset with the continuous lies that I responded with a volley of vulgarities in pure unadulterated frustration. It amazes me how this company believes firstly that lying to customers is acceptable. Secondly, my family of 3 and I have consumed copious amounts of their products, on average in a week 16 liters of fresh milk 2kg of their yogurt and around 15 small tubs of their drinking yogurt cups with our lunches. Their reimbur*****t is a 2 liter jug of milk. They have lost a loyal customer.

My intention in bringing this to their attention was to improve their product and not reimbur*****t. Their products are good but customer service sucks. Reimbur*****t is not all, speaking to your loyal customers and noting their concerns and improvements to the products is important. Looking at this site is testament to their lack of commitment to their customers they haven’t responded to one complaint.

Maybe customers should stay away from Spring Meadow products