Zero Client service

<p>On the 7th I ordered two items from their website which were both available for purchase but aftere the transaction was done and the money for the purchased had been paid they than told me that the one item will not be delivered for whatever reason.</p> <p> </p> <p>The following day I tried ordering the same item again but same thing happened, I then decided to contact their support department and I was advised that they will have to do a manual order on their side, that also was unsuccessful so I decided to call again because no one at this place calls the client to update them on any query logged. When I called I spoke to Faheem who advised that he'll do a manual order again, I told him that I was no longer interested and would actually like a refund back into my bank account.</p> <p> </p> <p>Faheem advised that he has sent the request for the refund through and that was on the 13th July 2017, on 19th July I called to get an update and was advised by caliy that she'll look into the matter and will call me back or send me an email which neither was done.</p> <p> </p> <p>20th July 2017 I had to call again and spoke to Shenita and not only did she refuse to allow me to speak to her team leader/manager she kept telling how its not her fault that the matter wasn't handed off for a refund by Faheema, she told me how there was nothing that can be done as the refund request was actually only handed off by Caliy on the 19th July.</p> <p> </p> <p>This is a major inconvenience to me and unacceptable behaivour.</p>