Your worst nightmare with Spree support team

Placed an order a month ago,payment made and proof of payment send automatically via the specific bank.Since order,no reaction,written to their support team,no feedback ,got two request no(get this everytime you contact support team.One week later a certain Faheem reacted and requested proof of payment.In the mean time Spree cancelled my order unilaterally,proof of payments sent several times,no feedback,no acknowledgement, and then they have the audacity to ask me to rate their team,38 names are on the rating list, but the name of a Faheem whom reacted and requested proof of payment.I think this must be the worst support team.There is only one address one can send any complaints to,which means one cannot elevate your problems/problems.PS The amount of R1800.00 was paid to Spree.