You stole my money!

I sent a message on Monday regarding a refund of my money and still have not received any response via social media or email. I placed an order, paid and received a notification that you don't have the item anymore so you have taken my money as a credit on my Spree account. That is not your money to keep - I want my refund for a product you didn't even send me! Looking at all the messages on your page tells me that you really don't value customer services as you just don't bother to reply. So I realise I am talking to the wall. For a company as large as Spree, one would think you have community managers who deal with customer comments!!!